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Five Pillars of Excellence
What are the Five Pillars?
Focusing on the pillars helps us maintain balance on our journey to be the region’s healthcare leader. We can organize all our activities by these pillars. Examples include: ServiceImproving access to services and facilities, increasing patient satisfaction scores, enhancing referring physician satisfaction, focusing on customer service PeopleIncreasing participation in the employee engagement survey, developing employee reward and recognition programs, improving communication at all levels, increasing employee recruitment and retention, and raising awareness about diversity QualityEnhancing quality of care, increasing patient safety, preparing for JCAHO surveys and accreditation processes FinancialGenerating revenues, making purchasing/materials management more efficient, expanding contracts with medical insurance companies, protecting legislative funding, focusing on development and fundraising GrowthLaunching the new branding campaign, developing long-range plans for facilities, focusing on partnerships and affiliations, recruitment of medical staff |
life at shandsdiversityBEST initiatives |
Our organization’s
goals now are organized under five main areas, which we call The Five Pillars
of Excellence.