BEST: Building Excellent Service Together is a systemwide, employee-focused program that provides a foundation for employees to achieve strategic goals, improve internal communications, embrace continuous improvement and create a culture of service and operational excellence.

The BEST Program is designed to support the Shands HealthCare mission and vision.

BEST helps link all efforts across the system to improve:

• patient satisfaction
• quality and safety
• access to services
• employee satisfaction, engagement, retention and recruitment

About Shands Navigation

About Shands HealthCare

• Hospitals and Services
• Mission, Vision & Values
• Quick Facts & Data
• Community Support
• Financial Reporting
• System Leaders
• History & Shands Firsts

Shands Commitment to Excellence

• The BEST Program
• Pillars of Excellence
• BEST Behaviors
• Governor's Sterling Award, Magnet Designation & Other Honors
• Quality & Patient Safety