Shands HealthCare is committed to patient satisfaction and to excellent patient care. Our employees and the physicians who practice in our hospitals are dedicated to “The Science of Hope,” which is our commitment to providing you with the best care possible through our knowledge, expertise, technology, and innovative research and education methods.

• BEST Initiative -

  “BEST: Building Excellent Service Together” is a system-wide, employee and customer focused program throughout Shands HealthCare. The goal of the BEST program is to support our Shands HealthCare mission and vision.

• Patient Satisfaction Efforts -

  At Shands, two types of patient-satisfaction measurement tools are used to track customer feedback about levels of care and service. Results are outstanding in many key areas thanks to our dedicated employees and physicians.